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Contact Center Intern
Job Information
Company: HSBC Bank Armenia CJSC Location: Armenia, Yerevan
Employment Type: Internship Open Dates: 26-10-18 00:00 To 26-11-18 23:59
Category: Banking, Accounting, Financial Salary: N/A
Experience: -------- Preferred Age: --------
Education: -------- Preferred Gender: --------

Job Description
Contact Centre Intern

HSBC is one of the world’s leading banks, with a network covering 66 countries and territories. Our size and global reach mean we offer many ways for you to develop your career. We look for people who think, see and do things differently and who can represent and relate to our diverse global customer base. We want candidates who are motivated, curious, courageous, collaborative and dedicated.

We employ, develop and promote employees based on merit and provide a supportive and inclusive working environment. We want HSBC to be a place where everyone can be themselves and achieve their potential. Our aim is to have a diverse workforce so we can respond to the needs of our customers and develop better products and services.

Job Responsibilities
-In this role you will need to:
-Provide high quality customer service
-Handle medium complexity customer contacts in a contact centre environment
-Listen to customer requirements and present appropriately bank’s services and products
-Handle and process customer telephone banking and Internet/Mobile banking support services requests
-Keep up to date on all training and relevant internal communications
-Gain a comprehensive knowledge of the Bank’s full range of products and services
-Understand the knowledge of operational risk, legal and regulatory requirements, operating procedures and practices
-Suggest ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together

Required Qualifications
-To be successful in this role, you should meet the following requirements:
-Effective communication skills, both oral and written
-Being dedicated, driven and proactive personality
-Ability to work with rules and regulations
-Ability to adapt to changing environment
-Ability to work independently, take appropriate responsibility for actions and make sensible decisions
-Excellent knowledge of Armenian, English and Russian

Application Procedure
To apply for this role, please send your full CV and Cover Letter to , with the subject
“Contact Centre Intern”. Application closing date: 26/11/2018.
Please, clearly mention that you have heard about this position from career portal.

About Company
HSBC Bank Armenia was established as a Closed Joint Stock Company under the name Midland Armenia Bank J.S.C. in 1996 and has been renamed into HSBC Bank Armenia CJSC in 1999. The bank is a joint venture between the HSBC Group, which has a 70 percent ownership, and the members of overseas Armenian businesses with 30 percent ownership. HSBC Bank Armenia CJSC offers products and services to individuals, as well as to corporate customers in Armenia and abroad.

Additional Files
internship-app-form.xls  (Download)

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