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Head of Service Quality Management Division
Job Information
Company: Evocabank CJSC Location: Armenia, Yerevan
Employment Type: Full Time Open Dates: 20-11-18 00:00 To 26-11-18 23:59
Category: Banking, Accounting, Financial Salary: Competitive
Experience: 3 year(s) Preferred Age: --------
Education: Bachelor Degree (BS) Preferred Gender: --------


Job Description
Application deadline is 26.11.2018.
Only short-listed applicants will be interviewed.


Job Responsibilities
-Control over the quality of customer service in the Bank,
-Familiarization of new employees with the service culture and newly introduced
-standards of service culture through trainings and mentorship
-Reacting to customers complaints and suggestions, working out final solutions to them
-Regular assessment of the quality of customer service by the customer service
-subdivision, drafting reports and working out solutions to existing problems
-Submission of recommendations regarding the enhancement of customer service
-quality


Required Qualifications
-Higher education, economics or finance background is preferable
-At least three years of banking experience in service control or complaint
-management areas
-At least two years of management experience
-Thorough knowledge of Armenian banking legislation and banking services
-Fluency in Armenian, Russian and English languages
-Good knowledge of MS office programs, electronic communication means
-Ability to work in a team, find efficient solutions in changing environment
-Proactivity and sense of responsibility
-Analytical and flexible thinking, cooperation skills


Application Procedure
Interested applicants should send their CVs (CV, Resume in PDF format) to:
hr@evocabank.am
or submit to the Evocabank Head Office at: 44/2 Hanrapetutyan str.,
Yerevan, indicating in the subject line the position they are applying for.
Please, clearly mention that you have heard about this position from JobFinder.am career portal.


About Company
Evocabank provides fast, simple, innovative services and stands out by active use of the latest information technologies. Our focus is on developing mobile services. We will work in mobile-first format, taking into account convenience of using it via app first when designing a new service. The world is becoming digital and we should be ready for that.





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