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Technical Support Specialist

Digital Edge

Վայրը`

Հայաստան,Երևան

Վերջնաժամկետ`

06/05/2023

Աշխատավարձ`

Competitive, depending on previous experience and skills.

Աշխատանքի տեսակը`

Լրիվ դրույք

Կրթություն`

Բարձրագույն / բակալավր

Կատեգորիա`

Տեղեկատվական Տեխնոլոգիա

Աշխատանքային պարտականությունները

    • Monitor IT systems
    • Work with monitoring/alerting systems, troubleshoot and solve arising issues with engaging other teams if needed
      • Act rapidly in critical situations, handling multiple alerts simultaneously.
      • Be able to ensure high availability and SLAs
      • Control the accuracy of responses to all received claims and problems from clients
      • Manage, track, report and process assigned tickets daily and across shifts
      • Redirect problems to the appropriate departments
      • Create reports and ensure proper workflow
      • Work in 24x7 team, with day and night shifts

      Պահանջվող որակավորումներ

        • Good written and verbal communication skills in English
        • Good knowledge and hands-on experience in Windows and Linux Servers
        • Troubleshooting and customer service skills Strong analytical and organizational skills, with passionate attention to detail Ability to multi-task, prioritizing multiple objectives and initiatives Bachelor degree in Computer Science, Engineering or in other related areas
        • Strong analytical and organizational skills, with passionate attention to detail
        • Ability to multi-task, prioritizing multiple objectives and initiatives
        • Bachelor degree in Computer Science, Engineering or in other related areas
        Աշխատանքի նկարագրությունը

        Digital Edge is seeking a Technical Support Specialist with good English knowledge to join our technical support team.

        Դիմելու ընթացակարգը
        To apply for this position, please submit your CV in English language to:  [email protected]   mentioning the position title you are applying for in the subject line of the email.
        Please, clearly mention that you have heard about this position from JobFinder.am career portal.

        Ընկերության մասին

        Digital Edge is represented in Armenia by Techbox LLC. Digital Edge provides managed cloud solutions, as well as information technology support services. For more information please visit: http://www.digitaledge.net/