Job description

Inbound Communication Team Specialist

Division - Contact center

Location - Yerevan

Employment term - Open-ended agreement

Deadline - 23/06/2022

JOB DESCRIPTION

Shift work. The incumbent will be responsible for detailed presentation of the bank's products and services to existing and potential customers; handling of customer inquiries through remote communication means (phone, e-mail, webchat, online banking, etc.); cross-selling the bank's products as per tasks and target segments set by supervisor. 

Remuneration and benefit package

Competitive. Package of benefits for Ameriabank employees, including annual bonus, insurance, preferential terms for banking services, training and development opportunities, individual professional development plan, etc.

Job responsibilities

Effectively answer phone calls, handle inquiries related to service, products and transactions in accordance with the bank's internal legal acts

Provide comprehensive consultation and advice to the bank's existing and potential clients by phone or other remote communication channels, stimulate clients' interest towards the services and products offered by the bank

Cross-sell banking services and products to existing and potential clients by phone or other remote communication channels

Promptly respond to card-related inquiries (provide information about transaction, handle card blocking/unblocking requests), working closely with card service and fraud monitoring functions of the bank to protect clients' interests

Perform client account operations within the scope of phone banking and distance banking services

Demonstrate flexibility as to changes in working hours and other changes implied by job requirements

Perform other duties as assigned

Required qualifications

University degree in economics, finance or related fields

At least 1 years of work experience in customer service

Experience in service, phone sales/marketing, sales promotion and/or marketing will be an advantage

General knowledge of banking services and products is desirable.

Basic knowledge of the banking sector and civil legislation

Communication skills

Ability to work under pressure

Negotiation skills

Team player skills

Ability to handle stressful situations

An exceptional hard worker with a strong sense of responsibility

Profound knowledge of MS Office, proficiency in AS-Bank Operational Day

Excellent command of Armenian, Russian and English

Application procedure

You can apply to this job by clicking APPLY button.
Only short-listed candidates will be interviewed.
Please, clearly mention that you have heard about this position from JobFinder.am career portal.