Job description
Online Customer Service Specialist
If you are a person with:
• eagerness to find out-of-box solutions and use innovations;
• strong interpersonal and communication skills, ability to work in team;
• high sense of responsibility;
• excellent knowledge of Armenian and English languages;
Then we are waiting for you.
Join our team and get:
1. medical insurance;
2. favorable terms of Evocabank products, insurance discounts;
3. high performance, holiday and year-end bonuses;
4. bonuses on occasion of birthdays, marriage or birth of a child;
5. day-Offs;
6. comfortable lunch and break zone;
7. stylish and free dress code;
8. an environment equipped with innovative software and state-of-the-art hardware;
9. special courses, great options for personal and career growth;
10. participation in international conferences and business trips abroad;
11. English courses in Evocabank;
12. corporate social responsibility and participation in cultural events;
13. team-building and corporate events.
Job responsibilities
• proceed customer applications submitted through online systems;
• implement transactions by fast money transfer systems;
• implement other online services provided by the Bank;
• reply to messages sent by clients via online systems;
• in case of any problems with the online systems contact the customer and quickly fix the issues;
• in case of suspicious transactions or rejected ones, contact the customer and provide details about the rejection.
Required qualifications
• university degree in economics or finance;
• at least a year's professional experience in the field;
• excellent command of Armenian banking legislation;
• good knowledge of MS Word, MS Excel as well as AS-Bank 4.0 software programs;
• international qualifications will be a strong plus;
• negotiation and conflict management skills;
• excellent communication skills, literate speech;
• advanced analytical skills;
• customer-oriented approach;
• ability and desire to learn quickly;
• excellent command of Armenian, Russian and English.
Application procedure
Interested applicants should send their CVs in Armenian or in English to:
[email protected] indicating "Online Customer Service Specialist" in the subject line of the e-mail. Only short-listed candidates will be interviewed.
For your convenience you can also apply to this job by clicking Apply button.
Please, clearly mention that you have heard about this position from JobFinder.am career portal.
